Our capabilities

Specialist services for connected Shopify growth.

Understand what is holding your store back, what focused work includes, and which specialist will lead it.

Shopify store design and development interface
01 Shopify growth capability
01

Shopify & Store Experience

A stronger storefront from architecture to checkout.

We improve the technical and experiential foundations that shape how customers move through a Shopify store.

Would a first-time visitor understand, choose and buy your product on a phone without asking a question?

What usually goes wrong
  • Heavy apps and scripts slow product and collection templates
  • Navigation depth hides the products customers came for
  • Product options, availability and policies are unclear on mobile
  • Theme customisations behave inconsistently between templates
What this work includes
  • Shopify development
  • Theme optimization
  • Store architecture
  • UX
  • Mobile optimization
  • Technical store improvements
  • Product page optimization
What changes
  • A faster, steadier experience on the templates that matter most
  • Navigation and hierarchy shaped around real customer priorities
  • Product pages that answer buying questions in the right order
  • A store structure your team can extend without breaking things

The storefront is where every channel finally lands. If templates load slowly, navigation hides key products or options confuse people, every other investment works harder than it should.

Mr. James Paul
Lead specialist for Shopify & Store Experience

Mr. James Paul

Shopify Solutions Specialist

Improves how a Shopify store is structured, loaded and navigated on every device.

Conversion optimization and customer journey interface
02 Shopify growth capability
02

Conversion & Customer Journey

Turn more product interest into confident action.

We identify friction and strengthen the moments that influence trust, clarity and purchase decisions.

You already have visitors. Do you know exactly where they lose confidence?

What usually goes wrong
  • The campaign or search promise does not match the landing page
  • Product value and differences are difficult to compare
  • Delivery, returns and payment reassurance appear too late
  • Cart and checkout ask for more effort than the decision deserves
What this work includes
  • CRO
  • Conversion audits
  • Product page optimization
  • Trust architecture
  • Offer presentation
  • Purchase journey optimization
What changes
  • A clear map of where qualified visitors stop progressing
  • Stronger product, offer and trust communication at decision points
  • Fewer unnecessary steps between interest and completed order
  • Journey signals you can act on instead of guesswork

Conversion is a sequence of small decisions. When the advert promise, product clarity, trust signals and checkout do not agree, qualified visitors leave without ever complaining.

Miss Fatia Apex
Lead specialist for Conversion & Customer Journey

Miss Fatia Apex

Conversion Optimization Specialist

Identifies the friction, doubt and missing information that stop visitors from buying.

SEO and ecommerce product visibility interface
03 Shopify growth capability
03

Ecommerce Visibility

Make products easier to understand and discover.

We structure products and stores for search, shopping platforms and emerging AI-led discovery.

If a customer described your product in their own words today, would your store appear?

What usually goes wrong
  • Collection and product pages do not match real search intent
  • Titles, attributes and structured data are incomplete
  • Merchant Center feeds carry errors or disapprovals
  • Internal linking makes important products hard to reach
What this work includes
  • SEO foundations
  • Product feed optimization
  • Google Merchant Center
  • Structured data
  • Product discovery
  • Search visibility
  • AI shopping visibility
  • Ecommerce content structure
What changes
  • Products structured for how customers actually search
  • Cleaner feeds and catalogue data across shopping surfaces
  • Category and internal pathways that support discovery
  • Visibility you can monitor rather than hope for

Search engines, shopping feeds and AI assistants all read the same product data. Incomplete titles, attributes or feeds quietly remove products from the places customers compare.

OLATECH
Lead specialist for Ecommerce Visibility

OLATECH

Ecommerce SEO & Visibility Specialist

Structures stores and product data so the right products can actually be found.

Performance marketing and ecommerce acquisition interface
04 Shopify growth capability
04

Growth & Acquisition

Connect acquisition channels to the experience they create.

We align paid media, social commerce and content with the product and store journey customers reach next.

When someone discovers your product through a campaign, does the next step continue the same story?

What usually goes wrong
  • Channels are planned in isolation with no shared journey
  • Creative and product positioning tell different stories
  • Paid traffic reaches generic or mismatched pages
  • Reporting answers platform questions rather than business questions
What this work includes
  • Meta Ads
  • Google Ads
  • TikTok Ads
  • Pinterest
  • Social commerce
  • Content strategy
What changes
  • A defined role for each acquisition channel
  • Aligned creative, offers and landing experiences
  • Campaign structure tied to customer intent
  • Measurement that guides the next decision

Acquisition underperforms when targeting, creative, offer and destination experience are planned separately.

Dynamic tech
Lead specialist for Growth & Acquisition

Dynamic tech

Performance Marketing Specialist

Structures paid acquisition around the store experience it sends traffic to.

Lifecycle marketing and customer retention interface
05 Shopify growth capability
05

Retention & CRM

Build a useful relationship beyond the first purchase.

We develop lifecycle communication around customer intent, purchase stage and repeat-purchase opportunities.

What useful reason does a customer have to return after the first order?

What usually goes wrong
  • Lifecycle messages are generic or mistimed
  • Abandoned-cart communication lacks context
  • Post-purchase education ends too early
  • Customer behaviour is not used for segmentation
What this work includes
  • Klaviyo
  • Email marketing
  • Lifecycle flows
  • Abandoned cart
  • Post-purchase
  • Customer retention
What changes
  • Lifecycle flows mapped to customer intent
  • More relevant post-purchase communication
  • Clearer segmentation and retention priorities
  • A repeatable system for reviewing customer behaviour

Retention is built through relevant communication and post-purchase experience, not occasional campaigns.

Olami
Lead specialist for Retention & CRM

Olami

Retention & CRM Specialist

Builds the post-purchase experience that earns a second and third order.

Commerce diagnostics and emerging shopping interface
06 Shopify growth capability
06

AI & Emerging Commerce

Prepare product information for new shopping behavior.

We help ecommerce teams make their product data and experience ready for AI-assisted discovery.

When an AI assistant recommends products like yours, is your data good enough to be chosen?

What usually goes wrong
  • Product data lacks the attributes assistants rely on
  • Key product facts live only in images or theme sections
  • Content answers marketing goals rather than customer questions
  • Emerging discovery channels are untested and unmeasured
What this work includes
  • AI commerce readiness
  • AI product discovery
  • AI shopping visibility
  • AI assistants
  • Conversational commerce
What changes
  • Product information prepared for AI-assisted discovery
  • Specifications and use cases written in readable, structured form
  • Content that answers the questions customers actually ask
  • A tested position on new discovery surfaces as they mature

Shopping behaviour is moving toward assistants and answer surfaces that summarise products before a customer ever visits a store. That summary is only as good as your product information.

Mr. Henry A.
Lead specialist for AI & Emerging Commerce

Mr. Henry A.

AI Commerce & Visibility Strategist

Prepares product information for AI-assisted and conversational shopping journeys.

The RENEW DIGITAL Growth System

One system, not a pile of tasks.

We treat your store as one system: find the constraint, fix it, measure the result, then move to the next.

  1. 01

    Diagnose

    Understand the store, customer, market and current performance.

  2. 02

    Prioritize

    Identify the highest-impact constraints and opportunities.

  3. 03

    Optimize

    Improve the store, product experience, visibility and conversion journey.

  4. 04

    Activate

    Connect the right acquisition and retention channels.

  5. 05

    Measure

    Track meaningful indicators and continuously improve.

Laptop at night showing an ecommerce growth dashboard, representing a connected growth system

Structured store review

Find out exactly what is holding your store back.

A structured review of store experience, conversion, visibility and technical foundations — delivered as a prioritised action list, not a generic report.